So yesterday afternoon Tricare decided they needed to have a little break, and basically shut down their computer system as a nice little "Fuck you have a nice day" to my store and I'm sure all the stores in my area.
So when I left yesterday there was like 2 rx's in the que on RETRY on Tricare...
Today, when I walked into the pharmacy at 3:30 pm. TWO AND A HALF PAGES!! That's 17 rx's per page then 11 on the other screen! 17(2)+11=45 rx's just hanging out in the que!!
Not including that it's Monday and we're slammed and there's about a 1/2 page of stuff actually ready to print.
I HATE TRICARE!!
So...while I'm trying to hurry and I'm literally running circles around everyone else so that I can get everything done before everyone else leaves for the day and I'm stuck with Pharmacist-who-is-so-stupid (seriously...very very stupid...stupid so much you cannot FATHOM it) and Tech-who-thinks-his-shit-doesnt-stink, one of the other techs is holding the counter up filing her nails. Omg. cliche much?? DING! There goes the drive thru bell. Guess who's expected to get it. HA! Of course not meeeeeeeeeeee. Me who is trying not to trip over the tech with bad nails while running back and forth from the drive thru to Script Pro to the fridge for those ever so important Nuva Rings and Forteo Pens and back to the production counter.
Customers are dropping off prescriptions left and right and complaining in drive thru about why their prescriptions are taking so long to fill. Grrrrr...as the gorgeous Dane Cook says..."Makes you want to punch a baby."
Tuesday, September 18, 2007
Friday, September 14, 2007
So...there's this woman whom I loathe...
She is the epitome of crackhead. If you look up crackhead in the dictionary, her picture is right beside it.
So onto the situation, she comes through the drivethru and asks me to fax a P.A. request to her Dr's office to get her Fentanyl patches covered. She says "that lady over there (she points to another tech) told me yesterday it's not covered and I need you to do something about it."
I go and ask the other tech what's going on and she explains to me that when her rx was billed Medicare kicked us back with a "prior auth/pharmacist call help desk" reject. She called the help desk and they said they will not cover the drug AT ALL even if the Dr calls or faxes for the P.A.
Great, now I have to explain to Cracky McCrackhead that her Fentanyl isn't going to be paid for.
Yay. And I look at her profile: oxycodone, lidoderm, Xanax (brand of course), trazodone, and Darvocet. That's all. And all on an exact 28 days schedule. Period. It's amazing that this woman can move.
I calmly try to tell her the situation and of course I get yelled at for about 5 mins that I'm stupid and have no idea what I'm talking about. So just to shut her up, I smile sweetly and say "Ma'am. I will be more than happy to fax this information to your Dr's office. But I want you to remember this conversation when they call to tell you that you wont be able to have the medication. Have a good day!" And I spin on one hell and walk away from the drive thru.
I hear a horn honk behind my while I'm fuming. I can't help it. I turn to the drive thru. She screams "FUCK YOU", gives me the bird, then hauls ass.
God I love my job.
She is the epitome of crackhead. If you look up crackhead in the dictionary, her picture is right beside it.
So onto the situation, she comes through the drivethru and asks me to fax a P.A. request to her Dr's office to get her Fentanyl patches covered. She says "that lady over there (she points to another tech) told me yesterday it's not covered and I need you to do something about it."
I go and ask the other tech what's going on and she explains to me that when her rx was billed Medicare kicked us back with a "prior auth/pharmacist call help desk" reject. She called the help desk and they said they will not cover the drug AT ALL even if the Dr calls or faxes for the P.A.
Great, now I have to explain to Cracky McCrackhead that her Fentanyl isn't going to be paid for.
Yay. And I look at her profile: oxycodone, lidoderm, Xanax (brand of course), trazodone, and Darvocet. That's all. And all on an exact 28 days schedule. Period. It's amazing that this woman can move.
I calmly try to tell her the situation and of course I get yelled at for about 5 mins that I'm stupid and have no idea what I'm talking about. So just to shut her up, I smile sweetly and say "Ma'am. I will be more than happy to fax this information to your Dr's office. But I want you to remember this conversation when they call to tell you that you wont be able to have the medication. Have a good day!" And I spin on one hell and walk away from the drive thru.
I hear a horn honk behind my while I'm fuming. I can't help it. I turn to the drive thru. She screams "FUCK YOU", gives me the bird, then hauls ass.
God I love my job.
Tuesday, September 11, 2007
Fricking Idiots...
Pharmacy Slave~Hi are you picking up or dropping off??
Fricking Idiot One~I dropped off a prescription an hour ago.
*moments of silence*
Pharmacy Slave~Your name please?
Fricking Idiot One~D-U-M-B A-S-S
Pharmacy Slave~Okay one second.
*I piddle around the bins looking for the bag and then after a few minutes go back to the drive thru.
Pharmacy Slave~I'm sorry ma'am but I cant find it. Can you write down your name and d.o.b for me?
Fricking Idiot One~*loud audible sigh* This is ridiculous.
Pharmacy Slave~I cant seem to find you in the computer system at all. You're positive you dropped it off here?
Fricking Idiot One~YESSSSSSSSSS.
Pharmacy Slave~Who did you drop the Rx off to?
Fricking Idiot One~Some girl with brown hair...
Pharmacy Slave glances around the pharmacy...there are two pharmacists...each with brown hair...three technicians all female with brown hair...and four PSA's...all female, two with brown hair...*thinks to self...gee that narrows it down* After interrogating every person in the pharmacy and coming to the conclusion that no one has a clue...
Pharmacy Slave picks up the phone calls the Walgreens down the street....guess what??
THE RX IS A HALF MILE DOWN THE FRICKING ROAD!!
Pharmacy Slave~Your prescription is at the Walgreens down the road
Fricking Idiot One~Oh...(and hauls ass out of the drivethru)
No I'm sorry...No "wow. gee. i made a mistake"
Nothing
Fricking Idiot One~I dropped off a prescription an hour ago.
*moments of silence*
Pharmacy Slave~Your name please?
Fricking Idiot One~D-U-M-B A-S-S
Pharmacy Slave~Okay one second.
*I piddle around the bins looking for the bag and then after a few minutes go back to the drive thru.
Pharmacy Slave~I'm sorry ma'am but I cant find it. Can you write down your name and d.o.b for me?
Fricking Idiot One~*loud audible sigh* This is ridiculous.
Pharmacy Slave~I cant seem to find you in the computer system at all. You're positive you dropped it off here?
Fricking Idiot One~YESSSSSSSSSS.
Pharmacy Slave~Who did you drop the Rx off to?
Fricking Idiot One~Some girl with brown hair...
Pharmacy Slave glances around the pharmacy...there are two pharmacists...each with brown hair...three technicians all female with brown hair...and four PSA's...all female, two with brown hair...*thinks to self...gee that narrows it down* After interrogating every person in the pharmacy and coming to the conclusion that no one has a clue...
Pharmacy Slave picks up the phone calls the Walgreens down the street....guess what??
THE RX IS A HALF MILE DOWN THE FRICKING ROAD!!
Pharmacy Slave~Your prescription is at the Walgreens down the road
Fricking Idiot One~Oh...(and hauls ass out of the drivethru)
No I'm sorry...No "wow. gee. i made a mistake"
Nothing
Sunday, September 9, 2007
Oh the drama!!
some people make me sick...
So today I'm minding my own business, typing in prescriptions and a old lady tries to drop off a prescription for her elderly aunt. I tell her it's going to be about an hour or so and she says she'll come back then. As soon as she walks away, one of my favorite customers walks up. She's Muslim, and she's one of the sweetest people I've ever met in my life. She wears the full muslim garb, the long black dress and the face covering. Her 15 year old daughter wears the dress and just the headdress with no face covering. They drop off the prescription and I take care of them because they're waiting in the store.
A few minutes later the first lady comes back and says she's going to wait in the store also. So they go over to the pickup window while my nice customer sits down in the chairs by drop off.
Everyone is minding their own business for a little while, and it's really really busy. There's about 10 people in the lobby waiting and all of a sudden the lady gets up from her chair, walks across the pharmacy and tells the Muslim lady (i absolutely hate calling her that, but i cant say her name) that she and her daughter are terrorists and that they're stupid. That they need to go back to their own country and that they dont need to be dressed that way, and that they have no respect for anyone.
All the customers are hearing this, everyone back there heard it, and yet she didnt say or do anything. She just sat there, and let that bitch say those things to her.
My boss told the other woman to get out of the pharmacy and not to come back. I walked up to her and apologized for everything and told her that she shouldnt have to deal with that. And she took my hand, told me that it's okay, that she loves me, and that someone like that will always believe that and nothings going to change it... It upsets me so much that she's so used to people saying things that like, it doesnt even phase her. It makes me sick to my stomach that someone has to live their life that way. She gets ridiculed and harrassed every place she goes, all because of what she believes in. She's an amazing woman, and without a doubt, has more respect from me than that uneducated hick.
So today I'm minding my own business, typing in prescriptions and a old lady tries to drop off a prescription for her elderly aunt. I tell her it's going to be about an hour or so and she says she'll come back then. As soon as she walks away, one of my favorite customers walks up. She's Muslim, and she's one of the sweetest people I've ever met in my life. She wears the full muslim garb, the long black dress and the face covering. Her 15 year old daughter wears the dress and just the headdress with no face covering. They drop off the prescription and I take care of them because they're waiting in the store.
A few minutes later the first lady comes back and says she's going to wait in the store also. So they go over to the pickup window while my nice customer sits down in the chairs by drop off.
Everyone is minding their own business for a little while, and it's really really busy. There's about 10 people in the lobby waiting and all of a sudden the lady gets up from her chair, walks across the pharmacy and tells the Muslim lady (i absolutely hate calling her that, but i cant say her name) that she and her daughter are terrorists and that they're stupid. That they need to go back to their own country and that they dont need to be dressed that way, and that they have no respect for anyone.
All the customers are hearing this, everyone back there heard it, and yet she didnt say or do anything. She just sat there, and let that bitch say those things to her.
My boss told the other woman to get out of the pharmacy and not to come back. I walked up to her and apologized for everything and told her that she shouldnt have to deal with that. And she took my hand, told me that it's okay, that she loves me, and that someone like that will always believe that and nothings going to change it... It upsets me so much that she's so used to people saying things that like, it doesnt even phase her. It makes me sick to my stomach that someone has to live their life that way. She gets ridiculed and harrassed every place she goes, all because of what she believes in. She's an amazing woman, and without a doubt, has more respect from me than that uneducated hick.
to whomever watched the 20/20 pharmacy thing that absolutely infuriated me...
I posted this on the drugnazi.com website::
I just finished watching the 20/20 episode on YouTube and I'm livid. I'm a certified tech and I've been working in a pharmacy for almost 3 years. It amazes me how the could blame the technician on the overdoses. Regardless of whether or not she typed in the Rx, it IS the pharmacist's job to be sure it's 100% correct. It's not just the pharmacists who are getting overworked, as I'm sure everyone here knows. I have worked MANY MANY 80 hour work weeks and most of the time off the clock because the company doesnt want us to have overtime so we break their budget. They took hours from us and we were struggling badly...and now our Rx count has gone up by over 150 scripts a day and they are trying to take MORE from us. I love my job because I get to help people, but big corpo really needs to start fucking helping us, especially since we're the ones fielding the questions and accusations about that damn TV show. It's bullshit. And the whole "waiving your right for counseling??"...OMG. I almost threw something. That's why when they ask you "Do you have any questions for the pharmacist about your medication??" you're supposed to say "yes"
Some wonderful person responded this to my post::
Don't let yourself be abused. Stand & speak up! Why would you want to work off the clock? I work for Walgreens, and we are never allowed to work off the clock, we just accumulate overtime. If you 'help them' off the clock on the limited budget, the manager will never know that they need to hire more schedule and help them.Just say 'no' to working overtime off the clock, and go home in the middle of a chaos. What are they going to do? Fire you? If they are that busy, they dearly need you, and you did nothing wrong legally.
Geeee. I wonder why I never thought of that! oh wait!! I have!! and ive bitched about it every fucking day for like everrrrrrr...
I posted this on the drugnazi.com website::
I just finished watching the 20/20 episode on YouTube and I'm livid. I'm a certified tech and I've been working in a pharmacy for almost 3 years. It amazes me how the could blame the technician on the overdoses. Regardless of whether or not she typed in the Rx, it IS the pharmacist's job to be sure it's 100% correct. It's not just the pharmacists who are getting overworked, as I'm sure everyone here knows. I have worked MANY MANY 80 hour work weeks and most of the time off the clock because the company doesnt want us to have overtime so we break their budget. They took hours from us and we were struggling badly...and now our Rx count has gone up by over 150 scripts a day and they are trying to take MORE from us. I love my job because I get to help people, but big corpo really needs to start fucking helping us, especially since we're the ones fielding the questions and accusations about that damn TV show. It's bullshit. And the whole "waiving your right for counseling??"...OMG. I almost threw something. That's why when they ask you "Do you have any questions for the pharmacist about your medication??" you're supposed to say "yes"
Some wonderful person responded this to my post::
Don't let yourself be abused. Stand & speak up! Why would you want to work off the clock? I work for Walgreens, and we are never allowed to work off the clock, we just accumulate overtime. If you 'help them' off the clock on the limited budget, the manager will never know that they need to hire more schedule and help them.Just say 'no' to working overtime off the clock, and go home in the middle of a chaos. What are they going to do? Fire you? If they are that busy, they dearly need you, and you did nothing wrong legally.
Geeee. I wonder why I never thought of that! oh wait!! I have!! and ive bitched about it every fucking day for like everrrrrrr...
Welcome to my little hell hole...
Hello everyone. I am a Certified Pharmacy Technician from Florida. I've been working in a pharmacy for about 4 years...I love my job somedays...and loathe it much much more other days.
I have seen all these blogs from pharmacists who are incessantly complaining about their days...and I figured that I should go on ahead and give myself a shot. As much as I love my pharmacists (at least 2 of them...one I hate more than I hate my job), they have all told us lowly technicians that we field more problems than they do an deal with much more since we're in the front lines of customer service. For the most part, our pharmacists kick back and do crossword puzzles and occasionally check the rare prescription while we do everything else...so I shall begin this lovely little blog tomorrow when I return home from work.
Happy Filling!!
I have seen all these blogs from pharmacists who are incessantly complaining about their days...and I figured that I should go on ahead and give myself a shot. As much as I love my pharmacists (at least 2 of them...one I hate more than I hate my job), they have all told us lowly technicians that we field more problems than they do an deal with much more since we're in the front lines of customer service. For the most part, our pharmacists kick back and do crossword puzzles and occasionally check the rare prescription while we do everything else...so I shall begin this lovely little blog tomorrow when I return home from work.
Happy Filling!!
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